Privacy Policy
Last updated: September 24, 2025
This Privacy Policy describes how Actionofferpoint ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at actionofferpoint.net and any related services, workshops, or learning programs we provide (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit to us, including but not limited to:
- Full name and contact details such as email address and phone number
- Account registration credentials
- Billing and payment information processed through our payment providers
- Messages, feedback, or correspondence you send us
- Responses to surveys, assessments, or interactive exercises within the platform
- Workshop enrollment details and progress data
1.2 Information Collected Automatically
When you interact with the Service, we automatically collect certain technical data, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Pages visited, time spent, and navigation paths within the Service
- Referring URLs and exit pages
- Session timestamps and interaction logs
1.3 Cookies and Similar Technologies
We use cookies, local storage, and similar tracking technologies to operate and improve the Service. These may include:
- Essential cookies required for authentication and session management
- Functional cookies that remember your preferences and settings
- Analytical cookies that help us understand how users interact with the Service
You may configure your browser to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of the Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Service
- To process payments and deliver purchased workshops or programs
- To personalise your learning experience and track your progress
- To communicate with you regarding your account, enrollments, and support requests
- To send service-related notifications and, where permitted, promotional communications
- To analyse usage patterns and improve the performance and content of the Service
- To detect, investigate, and prevent fraudulent activity or security incidents
- To comply with our legal obligations and enforce our terms
3. Legal Basis for Processing
We process your personal information on one or more of the following legal grounds:
- Contract performance — processing necessary to deliver the Service you have enrolled in or requested
- Legitimate interests — improving the platform, preventing abuse, and operating our business responsibly
- Consent — where you have explicitly agreed to a specific use, such as receiving marketing emails
- Legal obligation — where processing is required to comply with applicable law
4. Sharing of Information
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service. These include payment processors, cloud hosting providers, email delivery services, and analytics platforms. These parties are contractually obligated to handle your data only as directed by us and in accordance with this policy.
4.2 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information when we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of any person, prevent fraud, or respond to a lawful request from public authorities.
4.4 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Retention
We retain your personal information for as long as your account remains active or as needed to provide the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required for these purposes, we securely delete or anonymise it.
Specific retention periods vary by data type:
| Data Type | Retention Period |
|---|---|
| Account and profile data | Duration of account plus 2 years after closure |
| Transaction and billing records | 7 years from transaction date |
| Support and communication logs | 3 years from last interaction |
| Analytics and usage data | 26 months on a rolling basis |
6. Data Security
We implement technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission using TLS, access controls limiting data to authorised personnel, regular security assessments, and secure storage practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access — the right to request a copy of the personal data we hold about you
- Correction — the right to request correction of inaccurate or incomplete information
- Deletion — the right to request erasure of your personal data under certain circumstances
- Restriction — the right to request that we limit how we process your data
- Portability — the right to receive your data in a structured, machine-readable format
- Objection — the right to object to processing based on legitimate interests
- Withdrawal of consent — where processing is based on consent, the right to withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at help@actionofferpoint.net. We will respond within a reasonable timeframe and in accordance with applicable requirements. We may need to verify your identity before fulfilling a request.
8. Marketing Communications
We may send you promotional emails or notifications about new workshops, features, or offers if you have opted in or if we have a legitimate interest in doing so. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect transactional or service-related communications.
9. Third-Party Links
The Service may contain links to external websites or resources not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external services you visit. We have no control over and assume no responsibility for the content or privacy practices of third-party sites.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information promptly. If you believe a child has submitted information to us, please contact us at help@actionofferpoint.net.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:
- Company: Actionofferpoint
- Email: help@actionofferpoint.net
- Phone: +61 2 9709 8701
- Address: 18 Winchcombe Ct, Mitchell ACT 2911, Australia